We stand behind every item on ZIVRA.TECH. Enjoy a simple, transparent 7-day return policy for eligible products.
Effective Date: 2026
7-Day Return Guarantee
You have 7 full days from the delivery timestamp to request a return or exchange on eligible orders.
Items must be unused and in original operating condition.
Original packaging, seal stickers, and included cables/accessories must remain intact.
Valid order confirmation number or invoice receipt is required.
How to Request a Return
Follow these steps to submit your return request for rapid processing:
Email muzammilhussain7143@gmail.com with your Order ID and subject line "Return Request".
Attach short photos or videos verifying the item condition or defect.
Once approved by support, pack the hardware securely and ship it to our designated return address.
Refund Inspection & Timelines
When your package arrives at our processing hub:
Verification: Our technical team inspects package completeness within 24 to 48 hours.
Payout: Approved refunds are issued directly back to your original payment channel within 3–5 business days.
Replacements: Replacement hardware for verified defective items is dispatched via priority courier immediately.
Non-Refundable Scenarios
The following cases are ineligible for returns or refunds:
Requests initiated after 7 calendar days from delivery.
Hardware damaged through user misuse, voltage drops, liquid spills, or unauthorized modification.
Products missing original retail boxes, warranty cards, or included parts.
Return Logistics Coverage
If you received a defective unit or incorrect item, ZIVRA.TECH covers 100% of the return freight charges. For standard size/preference exchanges, return shipping charges are covered by the buyer.